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But I still get thousands and thousands of visitors to this site each month looking for these numbers.
Maybe the path to finding their number is too hard.
I have had some issues that I've had to deal with through customer service, and I feel like they've really made some significant improvements since I first posted their number back in 2002.
Most importantly, they now post their number on their site.
Reviewing your order I am troubled as it was a fairly severe technical issue which resulted in your being sent an extra graphics pad.
The order clearly shows that you ordered two, but just as clearly shows that we charged you for three, which is what we sent.
My experiment buying an i Pod from them last year went well, and I've ordered a few other things here and there.
We at pride ourselves on efficiently servicing our customers' orders and on swiftly resolving problems when they arise, and for our failing you on both counts, I can only offer my sincere apologies.
Unauthorized charges on credit cards are illegal, and Amazon should be taking every opportunity to keep unauthorized charges off their customers' cards, not make charging people illegally for Amazon's mistakes a part of their company's policy.
I encourage all of you to drop a line to Amazon and tell them what you think of these customer service policies, and to shop elsewhere until they quit talking about customer service and start providing it.
These are some new phone numbers provided by visitors to this page. More than 5000 people were here in November, and more than 4500 in October. (And if you haven't seen it yet, check out the article on Internet customer service in the 12/30/04 issue of the New York Times.
You'll have to log in.) Some other folks who have written about this site include U. News and World Report, The Austin Chronicle, PC Worldand Report on Record.
Amazon's decision to withhold the phone number from their customers means that everybody they talk to is like you: frustrated, angry, and at the end of their rope. Wouldn't it suck to have to talk to people who are pissed off all day long for eight hours a day? So, when you call, try to keep in mind that you and your customer service rep are in the same boat. Also, especially if you are ordering books or CDs, remember that your local independent stores are likely to be able to order anything that you want if they don't already have it in stock; and chances are, their customer service will be a lot better. Fax for Amazon's legal Department: 206-266-7010 UK Customer Service Phone: 44.208.636.9200More UK numbers, from a reader: Freephone (only from within the UK): 08Phone (outside the UK): 44 20 8636 9451Fax (free from within the UK): 08 Fax (outside the UK): 44 20 8636 9401An Aussie who contacted me verified the number above but for Aussies you need to dial it this way: 0011 1 206 266-2992. It's a tactic designed to save money, but, personally, I'm willing to spend a little more to avoid the sort of situation I found myself in this weekend.